At Tobaccojet.com, we’re dedicated to providing quality products, exceptional service, and a staff of highly trained specialists who put your satisfaction first. We are proud of our reputation for high-quality and fantastic products, and we provide a 100% Satisfaction Guarantee. Please get in touch with us if something goes wrong for any reason, and we’ll do everything we can to fix it as fast and professionally as we can.
Once your product is sent, you will receive the tracking number(s) for it” (approximately two business days). Please write us at [email protected] if you have one tracking number, have received part of your order but the other part is missing, and would want a complete list of your tracking numbers. Make careful to look for responses in the spam folder.
Shipping Specifics
Shipping Options: AIRMAIL REGISTERED MAIL AND EXPRESS PRIORITY MAIL Orders are dispatched via Registered/Express Mail from countries outside the USA, so a signature is required when the delivery is delivered during business hours.
Delivery schedules and prices DHL Express International Delivery Time: 6 to 9 working days after the date of shipping (excludes weekends and public holidays). $16.99 per carton for shipping
ADVANCED MAIL: Delivery Time: 9 to 14 working days after the date of shipment (excludes weekends and public holidays). shipping fee per carton: $7.99
RECORDED MAIL: 16 to 24 working days after shipping for delivery (excludes weekends and public holidays). Cost of shipping: Free
Don’t panic if your order takes longer than expected or seems to have disappeared. To fix your issue as quickly as possible, please get in touch with our team. Your packages may, in extremely unusual circumstances, be delayed during delivery for a few days.
We will ask the postal service to investigate it (this could take up to two weeks) and respond to your inquiry if you believe that your packaging has been lost since the tracking information has not been updated for a while.
Because of the nature of the internet tobacco industry, if your order has been returned to us or was actually lost, we can reship it. If you no longer wish to receive your order because it was lost in transit or returned to the sender, you can ask for a refund, and we’ll provide it to you within three days.
Updates on Online Order Status and Tracking Numbers can be found here.
ADDITIONAL SHIPMENT DETAILS All items are SECRETLY delivered in a simple shipping box with no sign of what is inside.
The client input will be copied for all delivery addresses. We retain the right to impose an additional shipping fee when reshipping in the event that the carrier or post is unable to deliver due to an erroneous address.
The postal service will make one to two deliveries at its discretion. The parcel may decide not to be left at the specified address if someone is not available to take it, and may instead be held for pickup at your neighborhood post office or sent back to the sender.
If your package is not delivered to the specified address, please get further information by contacting your neighborhood post office.
We don’t ship to APO/FPO addresses.
Please don’t hesitate to contact us if you have any more queries about shipping and deliveries; we’ll try to respond to you as quickly as we can.
